How To Claim



Needing to make an insurance claim is often a stressful time in your life. So you want to know that when you are making a claim that you can rest assured you will be looked after and helped throughout the process.

When a claim occurs you really need your Insurance broker to act promptly so you can get back on track as soon as possible.  We see this is as the defining moment for our service. That’s why we’ve made our claims process as seamless and easy as possible.

A simple & straightforward process

Advise us of the loss by phone or email, where you will speak directly to a claims manager and not have to wait in line. For assistance call 1300 038 210 or email

Your dedicated claims manager will provide you with a claim reference number upon initial lodgement. Plus you will be given step by step advice on what is required to achieve a prompt and positive settlement.

You will receive regular updates on the progress of your claim and emergency repairs will be authorised immediately.

Your claims manager will manage your claim from initial lodgement to settlement and provide certainty on coverage on your claim. As well as arrange prompt settlement and arrange interim payments on more complex claims.

Our claims specialists are highly respected on the market, with many years of experience and expertise in managing claims. They will negotiate on your behalf with insurers and work with you personally to provide the best result following a loss.