Question 1

What does landlord insurance cover?

Accepted Answer

Landlord insurance covers tenant-related risks that a standard home and contents policy won't. This includes accidental and malicious damage by tenants, rent default (where a tenant stops paying), loss of rent (where the property can't be rented due to damage), theft by tenants, pet damage, unlawful substances, and property owners liability. It doesn't cover every day maintenance expenses like upkeep of gutters, plumbing or gardening or the results of poor housekeeping. Refer to your Product Disclosure Statement for full details.

Question 2

What is the excess on a claim?

Accepted Answer

An excess is the amount you may be required to pay when making a claim, then the insurer pays the rest.  There is no excess on loss of rent or rent default claims. For property damage claims, an excess of $375 applies. We'll advise you of all applicable excesses when you take out or renew your policy.

Question 3

How long does it take to settle a claim?

Accepted Answer

Most straightforward claims are settled promptly. For more complex claims, we arrange interim payments where available. We keep you updated throughout the process so you're never left wondering what's happening.

Question 4

Can I get an online quote?

Accepted Answer

Yes — for standard residential properties with a weekly rent under $2,000, our online quote tool lets you get a quote and bind cover quickly. If your property is a multi-dwelling (such as a block of flats, duplex, or includes a granny flat), or if your weekly rent exceeds $2,000, please contact our team directly. These properties need specialist assessment to make sure you have exactly the right cover.

Question 5

What is a landlord insurance broker?

Accepted Answer

We're an insurance broker, not an insurer. That means we don't underwrite the policy ourselves — instead, we use our relationships with multiple insurers and underwriting agencies to find the right cover for your situation. When you make a claim, we advocate for you with the insurer. The key difference: we work for you, not for the insurance company.

Question 6

What's the difference between landlord insurance and building insurance?

Accepted Answer

Landlord insurance covers what happens inside the property and protects your rental income. Building insurance covers the structure itself — the walls, roof, floors, and fixed fittings. Our combined policy gives you both in one.

Question 7

Do you cover rent default if the tenant refuses to leave?

Accepted Answer

Yes. If a tenant refuses to vacate and you have an order from the tribunal, the rent default provision applies. Cover is available for up to 20 weeks of rent, to a maximum of $1,000 per week unless otherwise specified. Legal expenses for pursuing the claim are also covered to a certain sub-limit.

Question 8

How do I make a claim?

Accepted Answer

Call us on 1300 038 210 or email claims@coverguardinsurance.com.au. You'll receive a same-day response with your claim number. The key difference in working with Cover Guard Insurance is that you won't have to deal directly with the insurers...that's our job.  Your dedicated claims specialist will manage the process from there — you won't be dealing with a call centre.  We'll advocate on your behalf and defend your case with the insurers, trying to get the best possible outcome for you.

Question 9

I'm a property manager. Can my agency refer clients to Cover Guard?

Accepted Answer

Yes — we work with property management agencies across Australia. We handle all advice and claims on behalf of your landlord clients, so there's no burden on your team. Visit our Property Managers page to register your agency's interest.

Help & Support

Frequently asked questions